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It’s been an interesting few months my fellow grouchlings. Work has been an absolute nightmare.  My boss took off for a month to have lipo and a tummy tuck in the middle of a disastrous software conversion. In the year I’ve been there our volume has tripled, yet we’ve hired not one extra hand to help out. There was no need, management assured.  This new software is going to cure all that ails us!  Ok. This software requires everything to be input perfectly from start to finish – by humans – in order to work properly, but it’s going to be the answer to our prayers.  I can’t decide if management is delusional, stupid, or perhaps a bit of both.

So, back to my boss.  Her attitude has been complete crap since January, and believe me I totally get why.  There’s a lot of pressure on her to perform miracles and it’s just not possible.  I get that. But what supervisor abandons her team in the middle of a crisis like this to go have vanity surgery?  Yeah, she bailed for lipo and a tummy tuck. If it were some life threatening or horrifically painful condition that required surgery, I’d understand. But she bailed on us for the sake of her own vanity?  Not cool.

To make matters worse, her job was dumped in my lap.  I wasn’t asked.  I didn’t volunteer. It was just, “Tonsa you will do this” and that was the end of it.  Being the dedicated little worker bee that I am, I tried.  I tried my hardest. I worked between 55-70 hours every single week for a month trying to keep that team going.  One day when I was super stressed, the rest of my team spent a good solid half hour sitting around, laughing and playing.  I’m exhausted and I’m sitting there doing their work trying to keep them afloat when I just get aggravated.  I turn to them and say, “Cmon guys. We’re too far behind to be this chatty. We really need to buckle down right now.” 

So my team decides that they don’t like being asked to work and they go complain to BB (Big Boss.)  And BB, rather than point out that we actually are rather far behind and that that we do need to buckle down, sent them out on the floor to confront me.  So there I am, at hour 55 at 4pm on a Friday, with my nose down trying to do their work. “BB said for us to tell you that we don’t appreciate being talked to that way. Our own boss doesn’t tell us to do our jobs and you’re sure as hell not going to. Who do you think you are anyways?”  Wow. Just wow.  I think I’m the only reason your account is completely buried you ungrateful bitch but that’s not what I said.  What I said was, “Look, I really don’t have time for this conversation. If you want to take it up next week when the sup gets back, we can discuss it then, but right now I have work to do.” One would think that would be the end of it but oh no, they were looking for a fight and just would not back off me.  So I didn’t the only reasonable thing one could do in that situation. I punched the lead agitator in the face as hard as I could.  Just kidding, I packed up my things and left (but returned later to finish the job.)

I was livid but I held my cool as best I could. On top of everything else that week I’d had a new temp dumped on me to train as well. Yeah, my title is processor but I’m responsible for training and directing temps on top of everything else.  It was just too much. But that wasn’t the worst of it.  When my boss came back from surgery, I tried to turn things back over to her.  She wasn’t interested. People would ask me questions, I’d refer them to the boss, and she’d be so nasty to them that they’d come back on the verge of tears.  It got to the point that when I’d say, “Go see the boss” they’d either stand there and look at me with pleading puppy dog eyes (knowing I’m a sucker), go back to their desks and email me the question, or just do it wrong and hope someone else would sort it out down the road.

I did what I always do.  I stepped up. I kept answering the questions and handling the problems. When people were running late, they’d text, call or email me because they knew a)I’d be there and b) I’d spread the word to the powers that be.  So for the last couple of weeks I’ve noticed that my boss and BB have been curt, dismissive and just downright rude to me.  Perhaps I shouldn’t have, but I sent BB an email asking her if I’ve done something wrong.  If I’m making mistakes I need to know. I can’t fix it if I don’t know what’s broken right?  My boss calls me into her office.  BB has forwarded her my email so I get dressed down about the chain of command first off. If I have a problem I need to address it with her.  Right.  Next she tells me that I need to stop interacting with the team and send all questions to her. I pointed out that I have been doing that but since I’m there on the floor and they’ve been coming to me for so long that it’s been difficult to break the habit.  I thought that was far more diplomatic than, “You’ve turned into a rude, lazy bitch and no one wants to deal with you.”

She calls the entire team in for a meeting and tells them, “Tonsa is not a supervisor. She’s not even a lead.  She’s nothing but a processor like the rest of you and from now on, if you need anything you come to me.”  My team actually came to me and apologized to me after the meeting. They know that I’ve been struggling to keep them all afloat and they really appreciate it.  It’s good to know someone does.

But here’s the thing, even though my account is the largest by volume, and we have 2 people working on it, I still carry 2/3 of the account.  My counterpart tries, but she’s just not as fast as I am. For the last 2-3 weeks I’ve been really sick so I’ve only been putting in 40 hours a week and the account has gotten behind for the first time since I’ve been there.  I have Dr’s notes for all the issues I’m struggling with and they told me that I was just slacking off and I need to step up my game.  After that conversation, I receive a letter from my Dr saying that I test positive for Lupus and I need to see a rheumatologist. I show the letter to my supervisor and let her know that I’m going to need time to see doctors and get a handle on this condition so I may not physically be able to put in 50-60 hour weeks. As much pain as I’m in right now, 40 is a struggle.  I later overheard her telling one of her cronies that she was going to see if she could get me to quit before they found a way to fire me.

I’m just completely deflated.  I’ve poured my heart and soul into that job. I’ve jumped through any ring of fire they’ve asked me to and this is the thanks I get. My doctor scheduled a colonoscopy for me right smack in the middle of close.  I almost cancelled it, because the job has always come first.  After hearing how little I’m valued, I went ahead with the test. I just don’t have it in me to care anymore. They’re firing a lot of people right now – good people – and I just don’t get it.  All I know is, that when I receive the write up telling me I have one week to “fix” any problems that they’ve conveniently created for me, I’m going to wait until the day before my firing day to turn in my notice.  Yes, if they fire me I can contest it and perhaps get unemployment but I just don’t want the stigma on my resume.

When it rains, it pours and I’m in the midst of a hurricane.

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